Under One Roof connects public tenant feedback, regulatory data, and AI-powered analytics - giving housing providers the intelligence to act, and tenants the transparency they deserve.
Your voice matters. Share your experience, see how your provider compares, and hold them accountable.
Share your satisfaction with repairs, safety, communication, and more - anonymously or publicly.
See how your housing provider ranks against others in your region and across the UK.
View real-time TSM scores, sentiment trends, and regulatory compliance data.
Your feedback powers sector-wide insight - helping providers improve and regulators act.
Comprehensive insight across every dimension of social housing performance
TP01-TP12 tracking, sentiment analysis, Awaab's Law compliance, and tenant voice - mapped to satisfaction outcomes and risk.
Operating margin, arrears, voids, maintenance spend - benchmarked against sector peers with 6 years of Global Accounts data.
ESRI geographic mapping at LSOA level, tenant risk scores, deprivation overlay - with EPC and census data integration.
Predictive intelligence (satisfaction, financial stress, pressure, investment), operational archetypes, and Ask Eave AI assistant.
From Awaab's Law breach detection to predictive risk modelling — powered by AWS AI
LLM-powered sentiment detection extracts themes, emotions, and risk signals from tenant feedback - automatically categorised and tracked over time.
AI scans tenant comments for damp, mould, water ingress, and structural defects - flagging potential breaches and tracking investigation outcomes.
Machine learning models forecast satisfaction trends, financial stress, operational pressure, and investment effectiveness - giving you early warning signals.
Compare your performance against regional clusters, size bands, and provider types
Compare against providers in your region, size band, and governance type - with quartile rankings and peer group analysis.
6 years of financial data from the Regulator of Social Housing - turnover, surplus, arrears, voids, maintenance, and more.
Correlation analysis between financial performance and tenant satisfaction - identify what drives outcomes across the sector.
A continuous feedback loop that drives transparency and improvement
Tenants submit satisfaction surveys and reviews - anonymously or publicly - covering repairs, safety, communication, and more.
AWS AI extracts sentiment, themes, and risk signals - detecting Awaab's Law breaches and predicting future trends.
Housing providers access dashboards, benchmarks, and predictive models - with actionable recommendations to improve outcomes.
Join housing providers across the UK using Under One Roof to improve satisfaction, reduce risk, and benchmark performance.