Tenant Satisfaction Survey

Your Housing Organisation

Housing Organisation Name *

Property Address *

Start typing your full address including postcode Prefer not to say

Property Type *

Overall Satisfaction

Taking everything into account, how satisfied or dissatisfied are you with the service provided by your landlord? *?

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

Repairs

Has your landlord carried out a repair to your home in the last 12 months??

Yes No

How satisfied or dissatisfied are you with the overall repairs service from your landlord over the last 12 months??

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

How satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it??

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

Your Home

How satisfied or dissatisfied are you that your landlord provides a home that is well maintained??

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that your landlord provides a home that is safe??

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable/ don't know

Communication & Service

How satisfied or dissatisfied are you that your landlord listens to your views and acts upon them??

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable/ don't know

How satisfied or dissatisfied are you that your landlord keeps you informed about things that matter to you??

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable/ don't know

To what extent do you agree or disagree with the following "My landlord treats me fairly and with respect"??

Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Not applicable/ don't know

Complaints

Have you made a complaint to your landlord in the last 12 months??

Yes No

How satisfied or dissatisfied are you with your landlord's approach to complaints handling??

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

Communal Areas

Do you live in a building with communal areas, either inside or outside, that your landlord is responsible for maintaining??

Yes No Don't know

How satisfied or dissatisfied are you that your landlord keeps these communal areas clean and well maintained??

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

Neighbourhood

How satisfied or dissatisfied are you that your landlord makes a positive contribution to your neighbourhood??

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable/ don't know

How satisfied or dissatisfied are you with your landlord's approach to handling anti-social behaviour??

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable/ don't know

Awaab's Law - Home Hazards

Important: Please report any of these hazards immediately to your landlord

Do you currently have any of the following hazards in your home? (Select all that apply)?

Lack of thermal insulation leading to excessive mould growth Broken window or door that could lead to excess cold Lack of maintenance (e.g., deteriorating damp-proof course) Gas or carbon monoxide leaks Broken boiler Total loss of water supply Electrical hazards (e.g., exposed wiring) Significant leaks Broken external doors or windows presenting security risk Prevalent damp and/or mould impacting health Significant structural defects or disrepair None of the above

Household Circumstances

This information helps your landlord provide appropriate support and services

Are there any circumstances or changes in circumstances in your household we should be aware of??

Yes No

Please describe the circumstances

Are there any children, older adults, or people with health conditions in the household?

Yes No Prefer not to say

Please provide details (optional)

Children under 16 Older adults (65+) People with health conditions

Does anyone in your household have mobility needs or require adaptations?

Yes No Prefer not to say

Please describe the adaptations needed (optional)

Are you currently receiving any support or treatment from health or social care services?

Yes No Prefer not to say

Your Information

Completed on behalf of tenant by housing officer

Email Address * Your email will not be published and is used only for verification

Age Group

Household Type

Additional Comments

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