Tenant Satisfaction Survey

Your Housing Organisation

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Housing Organisation Name *

Property Address *

Start typing your full address including postcode Prefer not to say

Property Type *

Tenure Type *

Overall Satisfaction

Taking everything into account, how satisfied or dissatisfied are you with the service provided by your landlord? *?

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

Repairs

Has your landlord carried out a repair to your home in the last 12 months??

Yes No

Your Home

How satisfied or dissatisfied are you that your landlord provides a home that is well maintained??

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that your landlord provides a home that is safe??

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable/ don't know

Communication & Service

How satisfied or dissatisfied are you that your landlord listens to your views and acts upon them??

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable/ don't know

How satisfied or dissatisfied are you that your landlord keeps you informed about things that matter to you??

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable/ don't know

To what extent do you agree or disagree with the following "My landlord treats me fairly and with respect"??

Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Not applicable/ don't know

Complaints

Have you made a complaint to your landlord in the last 12 months??

Yes No

Communal Areas

Do you live in a building with communal areas, either inside or outside, that your landlord is responsible for maintaining??

Yes No Don't know

Neighbourhood

How satisfied or dissatisfied are you that your landlord makes a positive contribution to your neighbourhood??

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable/ don't know

How satisfied or dissatisfied are you with your landlord's approach to handling anti-social behaviour??

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable/ don't know

Awaab's Law - Home Hazards

Important: Please report any of these hazards immediately to your landlord

Household Circumstances

This information helps your landlord provide appropriate support and services

Are there any circumstances or changes in circumstances in your household we should be aware of??

Yes No

Are there any children, older adults, or people with health conditions in the household?

Yes No Prefer not to say

Does anyone in your household have mobility needs or require adaptations?

Yes No Prefer not to say

Are you currently receiving any support or treatment from health or social care services?

Yes No Prefer not to say

Your Information

Completed on behalf of tenant by housing officer

Email Address * Your email will not be published and is used only for verification

Age Group

Household Type

Additional Comments

Review & Submit

I consent to my survey responses being used to calculate Tenant Satisfaction Measures *

I have read and agree to the Privacy Policy *

Your Housing Organisation

Overall Satisfaction

Repairs

Your Home

Communication & Service

Complaints

Communal Areas

Neighbourhood

Awaab's Law - Home Hazards

Household Circumstances

Your Information

Review & Submit

Thank You!